Delete your account and data
You can delete your account and all health data yourself, inside the app. You do not need to ask anyone and nothing goes anywhere for approval.
Steps in the app
- Sign in at app.jouhealth.com or in the JOuHealth mobile app.
- Open Settings.
- Choose Delete account and confirm.
What is removed straight away
- Your profile and every health value: blood tests, genetics, microbiome, glucose, body composition, measurements and blood pressure.
- Uploaded files, meaning the original medical reports and photos of results.
- Data read from your phone through Apple Health or Health Connect.
- Your email address and every session; you are signed out on all devices at once.
What stays and why
- Sign-in and account-change records (date, IP address). They exist to show nobody tampered with the account, and are deleted within 12 months.
- Accounting documents, if any were issued. The law makes us keep those for 10 years and they cannot be deleted on request.
Shared profiles
If you manage a profile for someone who has their own sign-in, that profile is not deleted. It passes to them, because the data is theirs, not yours. Profiles without their own sign-in (a child, for example) are deleted together with your account.
Profiles under 18
For a profile of someone under 18, immediate deletion in the app may be limited so that nobody can act irreversibly without a verified guardian. Write to us and we will sort it out.
If you cannot get into the app
Write from the address registered to the account to info@jouhealth.com. We verify your identity and delete the account within 30 days, usually right away.
Full detail
The complete set of rights, deadlines and legal grounds is in the Privacy Policy.